What is Network Performance Monitoring?
Network performance monitoring is the process of visualizing, monitoring, optimizing, troubleshooting and reporting on the health and availability of your network as experienced by your users.
Network Performance Monitoring (NPM) tools can utilize different types of telemetry, including:
- Device metrics, such as SNMP, WMI, CLI, API, logs, synthetic tests.
- Network flow data, such as NetFlow, jFlow, IPFIX, etc.
- Packet data. Everything you do on a network requires packets; it carries data across the network.
How does Network Performance Monitoring work?
Network Performance monitoring solutions traditionally collected data from a variety of sources: SNMP, flow data, and packets. Each provides a different perspective on the problem that when combined, provides a complete understanding of the health of your network and the applications running over it. Network Performance Monitoring solutions are typically available as hardware, virtual and cloud software so you have complete visibility across hybrid or multi-cloud environments.
Why you may need a (new) network monitoring solution
Common symptoms indicating that you might need to consider a (new) network monitoring tool:
» Unexpected traffic bottlenecks preventing access to key network services
» Reactive problem resolution taking up time from more systematic development
» You use multiple tools for monitoring that provide a single meaningful and actionable information source
» Alert noise
» You don’t see the return of investment of your current solution
» Your current solution is cumbersome to use and set up, and doesn’t cover all your monitoring needs
Value of a network monitoring solution
Benefits ultimately come down to:
» Cost savings
» Avoiding unexpected remediation efforts
Salary/Staff Time Savings
Today’s complex networks require highly trained network professionals to maintain the network, configure new users, respond to support calls, and plan and support network expansions and changes. Automated technology that helps maintain or even reduce headcount offers a directly quantifiable return. In most cases, network management and monitoring solutions free network professionals to work on more strategic projects, which can help to reduce costs and drive increased revenue.
Reduced Network Downtime
Network downtime can be directly quantified by simply calculating the cost of the time a network professional spends troubleshooting and resolving the cause of the downtime. This cost, however, is simply the tip of the iceberg as far as the total cost of network downtime is concerned. Lost employee productivity, lost revenue, and lost customer goodwill are all examples of costs that are harder to calculate but have a much greater impact.
Reduction in Support Calls
Network management and monitoring solutions alert network management and support teams to potential problems before users start to complain and generate support calls. The cost of support calls can be easily calculated by looking at the number of calls per week, the time to resolve a support call, and the cost per hour of support time. By reducing the number of support calls through proactive monitoring and management of the network, you will be able to directly quantify the cost savings.
Decreased Time to Resolution
Time to resolution is the amount of time that it takes to resolve an issue once the network professional is notified. Network monitoring and management systems with real-time diagnostic data that is viewable through dynamic network maps can greatly reduce the amount of time required to troubleshoot and pinpoint the source of the issue.
Managing Service Level Agreements
Network operations teams are typically held to or measured against a quantifiable service level agreement (SLA) that is typically a percent of network uptime. This SLA can be an internal SLA or an external SLA with your service provider, for example. If network availability is directly attributable to a company’s revenue, then the cost of downtime can be easily measured based on the average revenue that would have been generated during the downtime.
Monitoring and management solutions can be licensed perpetually (one-time license fee) or on a subscription basis (monthly or annual fee). The number of devices, nodes, interfaces, elements, or applications that are being monitored and managed typically determines licensing costs.
Product Maintenance, Support, and Upgrades
These costs are typically optional but need to be factored into the TCO. What level of customer support is offered? Are product upgrades included or are they separate?
Pechant Telec Limited automatically includes one year of maintenance with the purchase of our licensed products. This allows our customers to experience the Pechant Telec Limited difference, including frequent product releases and 24/7 support for a full year without an additional charge. After the first year, your annual renewal preserves access to Pechant Telec Limited world-class software updates, support, and virtual instructor-led product training.
Dedicated Hardware or Software
This is the price of the hardware, such as a server or appliance that is required to run the solution. There may also be additional software components, such as database software (SQL), virtualization software, or Windows licenses.
In some cases, the cost of installation, implementation, and fine-tuning of the solution can be as high (or higher) than the cost of the upfront license.
Determine if there are any training costs required to implement or operate the solution. Training costs need to include both the initial training costs, as well as any ongoing instruction that will be required as staff is turned over.
Even without training, network administrators can start monitoring and creating alerts and reports almost immediately.
About Pechant Telec Limited
Pechant Telec Limited is accredited by SolarWinds Partners in Kenya and provides powerful and affordable IT management software to customers countrywide, from Big enterprises to small businesses, managed service providers (MSPs), government agencies, and educational institutions. We are committed to focusing exclusively on IT, MSP, and DevOps professionals, and strive to eliminate the complexity that our customers have been forced to accept from traditional enterprise software vendors. Regardless of where the IT asset or user sits, Pechant Telec Limited delivers products that are easy to find, buy, use, maintain, and scale while providing the power to address key areas of the infrastructure from on-premises to the cloud.
Our network monitoring application solutions are rooted in our deep connection to our user base, which interacts in our online community to solve problems, share technology and best practices, and directly participate in our product development process.
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